Refund policy

Freak For The Wild — Return & Refund Policy

Last updated: 9-21-2026

Thank you for shopping with Freak For The Wild. We want you to love your gear as much as you love the outdoors. Please read our return and refund policy below, as our print-on-demand production process affects how returns work.

Print-on-Demand Products

Most items sold by Freak For The Wild are made to order through our print-on-demand partner. Because each item is custom-printed specifically for you after you place your order, we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personal preference.

Please review our size charts carefully before ordering, as sizing can vary by product/style.

When You ARE Covered

We will offer a free replacement or full refund if:

  • Your item arrives damaged or defective
  • You received the wrong item (wrong product, size, or design than what you ordered)
  • Your item has a misprint, printing error, or material defect
  • Your order never arrives (lost in transit, confirmed by the carrier)

To request a replacement or refund for one of these issues:

  1. Contact us at freakforthewild@gmail.com within 7 days of receiving your order (or the expected delivery date, if it never arrived)
  2. Include your order number
  3. Include clear photos of the item, the defect/error, and the shipping label (for damaged, defective, or wrong items)

We'll review your claim and send a free replacement or issue a full refund to your original payment method, typically within 5–10 business days of approval.

Order Cancellations

Because production begins shortly after checkout, we can only cancel or modify an order (size, design, shipping address, etc.) if you contact us at freakforthewild@gmail.com within 12 Hours of placing it. Once an item enters production, it cannot be cancelled, changed, or refunded for a change of mind.

Refund Processing

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Non-Returnable Items

  • Items marked as final sale
  • Gift cards
  • Items damaged due to misuse, improper washing/care, or normal wear and tear

Questions?

We stand behind our gear and want every customer geared up right. If something's wrong with your order, reach out and we'll make it right.

Freak For The Wild Email: freakforthewild@gmail.com